Released on: October 13, 2008, 2:35 am

Press Release Author: vCustomer

Industry: Telecommunications

Press Release Summary: vCustomer tops the chart again - ranked #1 in Employee
Satisfaction among all BPOs and Contact Centers in India

Only Company in the history of the DQ-IDC ESAT survey to secure the top ranking for
the 2nd consecutive year



Press Release Body: vCustomer tops the chart again - ranked #1 in Employee
Satisfaction among all BPOs and Contact Centers in India

Only Company in the history of the DQ-IDC ESAT survey to secure the top ranking for
the 2nd consecutive year
Oct 13th, 2008 - vCustomer Corporation, a leader in delivering customer care and
technical support solutions has been recognized yet again as 'the #1 BPO company to
work for' in India. The annual study was conducted by Dataquest Magazine and IDC, a
consulting firm specializing in market intelligence and advisory services. The study
recognizes individual recognition and growth opportunities provided by global
service providers to their employees.
Still the best - vCustomer's employee empowerment agenda reached a new high, and
attrition rates continue to fall
Congratulating all the employees of vCustomer, Sanjay Kumar, Founder & CEO said,"
Its clear that our initiatives aimed at achieving employee satisfaction have been
successful". He added that," Winning the #1 ranking in ESAT for the 2nd year in a
row when competing with some of the largest global brands is a true testimonial to
our strong commitment towards our Employee First initiatives."
One of the key highlights in the race to the top has been vCustomer's ability to
automate employee processes by migrating all employee queries and grievances to an
Online forum, thus leading to greater transparency, faster resolution and improving
the overall employee experience.
A substantial investment in employee training - both behavioral and skills - helped
employees move up the value chain, significantly pushing the employee satisfaction
index.vCustomer also provides trainings targeted towards employees' health &
wellness. Quarterly health camps are organized where every employee can get a health
checkup done free of cost.
About BPO Employers 2008
The annual DQ-IDC INDIA BPO ESAT SURVEY revealed that the employee satisfaction
scores in 2008 for vCustomer were substantially higher than the competition on all
the broad employee satisfaction measures. The survey rated companies on 12 key
parameters: Employee Size, Percentage of last salary hike, Cost to company, Overall
Satisfaction Score, Company Image, Company Culture, Job Content or Growth, Training,
Salary and Compensation, Appraisal System, People and Preferred Company.

About vCustomer:
vCustomer is a leading provider of multi-channel customer support services that help
grow sales, increase customer satisfaction and build customer loyalty. The US based
company's proven delivery models provide customer support solutions to the Banking
and Finance, Government, Retail, Consumer Technology, Communications, Airline and
other industries. The company's services include inbound/outbound call centre,
technical support, back-office, loyalty program management, pre-sales support and
up-sell/cross-sell, CRM and analytics. For more information please visit
www.vcustomerindia.com




Web Site: http://

Contact Details: Precision PR
L 252 sant nagar new delhi
Joshika@precision.org